Privacy Policy for A. Palmer & Associates
Effective Date: January 2025
A. Palmer & Associates (“we”, “our”, or “us”) are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this privacy policy or would like to exercise your rights, please contact us at: enquiries@apalmerandassociates.co.uk.
1. Who we are
A. Palmer & Associates is a UK-based family mediation and therapeutic support service.
For the purposes of UK data protection law, A. Palmer & Associates acts as the Data Controller.
We process personal data only where necessary to provide our services, maintain professional relationships, comply with legal obligations, and ensure the safe and effective delivery of support.
2. What personal data we collect
We may collect and process the following types of personal data:
Identity Data
Name, date of birth, gender, photographs, and identification documents.
Contact Data
Address, email address, and telephone numbers.
Financial Data
Payment information, billing details, and transaction records.
Service Data
Details relating to appointments, mediation sessions, consultations, and support services provided.
Technical Data
IP address, browser type and version, device information, and website usage data.
Communication Data
Information shared through email, telephone calls, website forms, or other communications with us.
We only collect personal data that is relevant and necessary for the purposes outlined in this policy.
3. How we collect your data
We may collect your personal data:
- Through website contact forms or other forms you complete
- During meetings, consultations, or mediation sessions
- Through email, telephone, or written correspondence
- Automatically through our website using cookies and similar technologies
4. Legal basis for processing your personal data
We process personal data using the following lawful bases:
Consent
Where you have given us clear consent to process your information for a specific purpose.
Contractual Necessity
Where processing is necessary to provide our services or fulfil our agreement with you.
Legal Obligation
Where we are required to comply with legal or regulatory responsibilities.
Legitimate Interests
Where processing is necessary for the operation and improvement of our services, provided your rights and interests are not overridden.
5. How we use your data
We use personal data to:
- Provide mediation and therapeutic support services
- Arrange and manage appointments
- Communicate with clients and respond to enquiries
- Process payments and maintain records
- Improve website functionality and security
- Meet safeguarding, legal, and professional obligations
6. Sharing your data
We never sell your personal data.
Your information may be shared with trusted third parties where necessary, including:
- Payment processors
- IT and website service providers
- Website hosting providers
- Professional advisers where appropriate
- Legal or regulatory authorities where required by law
We will only share information beyond this with your explicit consent or where legally required.
7. Cookies and website tracking
Our website uses cookies and similar technologies to improve functionality, security, and user experience.
Some third-party services, such as Google Analytics, Vimeo, Facebook, or payment providers, may also collect limited technical information through cookies.
You can manage cookie preferences through your browser settings.
Please see our separate Cookies Policy for further information.
8. Data retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, safeguarding, professional, and insurance requirements.
When personal data is no longer required, it will be securely deleted or destroyed.
9. Your rights
Under UK GDPR, you have rights relating to your personal data, including the right to:
- Request access to the information we hold about you
- Request correction of inaccurate information
- Request erasure of your data in certain circumstances
- Request restriction of processing
- Request transfer of your data where applicable
- Withdraw consent or object to processing
To exercise any of these rights, please contact: enquiries@apalmerandassociates.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
10. Security measures
We take appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss, or disclosure.
Our website uses appropriate security measures, including SSL encryption where applicable.
11. Children’s privacy policy
Some of our services involve work with children and young people.
Where appropriate, parental or guardian consent will be obtained before processing a child’s personal data. Information relating to children is handled with additional care and sensitivity in accordance with applicable laws and professional obligations.
If you are a parent or guardian and have any questions regarding a child’s personal data, please contact us at enquiries@apalmerandassociates.co.uk.
12. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be posted on this page together with the updated effective date.
We encourage you to review this policy periodically.
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